Future of Airdrie Savings Bank

Whilst we are financially strong, a comprehensive strategic review of all future options concluded that - as a very small bank - we will not have the resources in the years ahead to provide the products and services our customers need in an increasingly digital world. The Board and Executive Team have therefore, taken the difficult decision in the best interests of our customers to close down our accounts and ask our customers to move to an alternative banking provider.

As you may know, we have found it increasingly difficult to maintain our position as a small independent savings bank in today’s highly-competitive financial world. In recent years, this has forced us to take some difficult decisions – including the closure of several branches – in a bid to tackle a shrinking customer base, declining footfall across our network and ever-rising operating costs.

Key Information

In preparation for a phased end to our business activities we must inform you of the following:

The main Airdrie branch and Head Office in Stirling Street will close on Friday 8th September 2017. Until the Branch closure our staff are available to help, support and enable our customers to transfer their banking business to an alternative financial services provider of their choice. Customers will continue also to have access to telephone banking until the 8th September 2017

Remember, if you need help of any description, pop into our Airdrie branch, Monday to Friday, 9.15am-4.30pm. Alternatively, call our Customer Contact Team on 01236 766851, Monday to Friday 9.15am-4.30pm, or e-mail us at: info@airdriesavingsbank.com

Governance

Meet the members of the ASB Senior Governance Team.

Executive team

Roderick Ashley, BAcc, CA, FCIBS, ICUDE

Chief Executive Officer

Wendy Morrison, BA, CA

Chief Financial Officer

Non-executive team

Jeremy Brettell, CDir CAifs MBA Dip.F.S. ACIB Dip.IoD

Chairman

Revd Robbie Hamilton, BA., BD.

Community adviser

Trustees

James Armstrong, JP

David Watt, B.Acc., CIPFA., CA.

Sheila M Gunn, LLB. (Hons), Dip. LP

Irene M L Malcolm, LLB.

Hugh B McKee, BSc., FFA.

Ian Wilson, MSc., MBA., Fifs.,FCIBS.

Financial information

Download a copy of our Pillar 3 disclosures.

Regulation

Airdrie Savings Bank is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

Prudential Regulation Authority and Financial Conduct Authority

Banks in the UK are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Regulation requires banks to submit regular financial reports and to meet strict requirements and rules. Key members of staff and trustees must be approved by our regulators.

Airdrie Savings Bank registration number is 204584. Details appear on the Financial Services Register: www.fca.gov.uk/register

Financial Services Compensation Scheme

Airdrie Savings Bank is covered by the Financial Services Compensation Scheme. This provides a safety net should a bank, building society or credit union collapse.

Important information about compensation arrangements:

We are covered by the Financial Services Compensation Scheme (FSCS).  The FSCS can pay compensation to depositors if a bank is unable to meet its financial obligations.

Your eligible deposits with Airdrie Savings Bank are protected up to a total of £75,000 by the Financial Services Compensation Scheme, the UK's deposit guarantee scheme.

Any deposits you hold above the limit are unlikely to be covered.

Please click here for further information or visit the FSCS website.

 

Financial Ombudsman Service

The Financial Ombudsman Service (FOS) has been set up by law to help settle individual disputes between consumers and financial firms.

The FOS will only look at complaints if the firm has had the opportunity to investigate the complaint first and provide a response.

Providing the highest levels of customer service is of the utmost importance to us and we welcome feedback from our customers at any time. By making you our priority, our customer service focusses on your needs. If you are dissatisfied with any aspect of our service, we will do everything we can to put it right.

We have an internal complaints procedure to resolve any issues or concerns. In the event that a customer has a complaint that we are not able to resolve, it can be forwarded to the Financial Ombudsman Service, within six months of the bank's final response letter.

If you are not happy with a final response given to a complaint or if no final response has been provided within an eight-week period from the date of initial complaint, you are eligible to contact the Financial Ombudsman Service and request that they investigate the matter on your behalf. No charge is made for this and any decisions made are binding on the financial institution concerned.

More information on the Financial Ombudsman Service can be found at:
http://www.financial-ombudsman.org.uk

Airdrie Savings Bank is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.
Our firm reference number is 204584.